Incident Management

Deaf Chef Ross will handle incidents seriously.

If an incident happens during an or appointment, the Coach is required to take the following action:

    In case of an incident, the provider will perform the following procedures to the best of their ability:

    1. Report the incident to the site manager, support worker or carer and the NDIS agent.

    2. Follow the 4 risk management process steps.

    3. Consider a solution to minimise the risk.

    4. Review the incident with the people involved and discuss solutions.

    5. Document an Incident Report with Deaf Chef Ross and the relevant people.

    6. Ensure that incidents are used as learning opportunities and are therefore prevented in future appointments and services, if possible.

    The 4 risk management process steps:

    Step 1
    Identify hazards

    Step 2
    Assess risks

      Step 3
      Control risks

      Step 4
      Review control measures

        The staff must log incidents, record, investigate and take opportunities to prevent and improve the service.

        Certain incidents must be reported within 24 hours of contacting the NDIS Commission, and a form is to be completed. 

        Incidents that must be recorded and managed include incidents where harm, or potential harm, is caused to or by a person with disability while they are receiving the service.

        Reportable incidents are particular types of serious incidents that have, or are alleged to have, occurred in connection with the provision of services by Deaf Chef Ross and any registered NDIS providers. 

        NDIS providers that are registered with the NDIS Commission must report these incidents to the NDIS Commission. 

        The incidents concerned are:

        • The death of a person with disability
        • Serious injury of a person with disability
        • Abuse or neglect of a person with disability
        • Unlawful sexual or physical contact with, or assault of, a person with disability
        • Sexual misconduct committed against, or in the presence of, a person with disability, including grooming of such a person for sexual activity
        • The use of a restrictive practice in relation to a person with disability that is unauthorised use or not in accordance with a behaviour support plan

        The incident management system must include procedures for identifying, assessing, recording, managing, resolving and reporting incidents.

        NDIS providers must keep records about incidents, and must document their incident management system and make it available to workers and participants.

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