Complaints Policy

Deaf Chef Ross appreciates any complaints, feedback and suggestions from clients and their support team.

They help improve the service. It helps us understand everyone’s needs to receive a fair service.

It is important to talk directly with the Coach first. They will fully respect you.

Both of you can resolve the issue together.

If you prefer to inform Deaf Chef Ross, tap on the Complaint Form button on this page. 

NDIS Code of Conduct

Disability Services Commissioner

Deaf Chef Ross will log in all complaints and feedback with the Disability Services Commissioner Annual Complaints Report to monitor them.

Everything reported to them is 100% private and safe.

If you are still not happy with how Deaf Chef Ross handled your complaint, you can talk to the Disability Services Commissioner.

More information below about making a complaint with them:

It is OK to complain!

The only way a service can improve is to have customers make a complaint.

Disability Services Commissioner have a complaint process for customers to make a complaint about a service.

They have a form you can use to make a complaint. You can book a time to talk to them with an Auslan Interpreter.

Use this link:

Disability Services Commissioner

For more information watch the video:

Understanding Complaints

Tap for more information: Understanding complaints

Get in touch with us

Would you like more information about the programs? Just talk to us!