Complaints Policy

Deaf Chef Ross appreciates any complaints, feedback and suggestions from clients and their support team.

They help improve the service. It helps us understand everyone’s needs to receive a fair service.

It is important to talk with us first. We will fully respect you. We can resolve the issue together.


NDIS Code of Conduct

Disability Services Commissioner

Deaf Chef Ross will log in all complaints and feedback with the Disability Services Commissioner Annual Complaints Report to monitor them.

Everything reported to them is 100% private and safe.

If you are still not happy with how Deaf Chef Ross handled your complaint, you can talk to the Disability Services Commissioner.

More information below about making a complaint with them:

It is OK to complain!

The only way a service can improve is to have customers make a complaint.

Disability Services Commissioner have a complaint process for customers to make a complaint about a service.

They have a form you can use to make a complaint. You can book a time to talk to them with an Auslan Interpreter.

Use this link:

Disability Services Commissioner

For more information watch the video:

Understanding Complaints

Tap for more information: Understanding complaints