DEAF CHEF ROSS
Complaints and Feedback
We will fully respect you.
Your feedback matters.
Deaf Chef Ross appreciates any complaints, feedback and suggestions from clients and their support team.
They help improve our service.
It helps us understand everyone’s needs to receive a fair service.
Talk with us, or your coordinator can do this with us on your behalf.
We can resolve the issue together.
What happens next?
- We let you know we have received your feedback within 2 business days.
- If you would like to discuss, we will follow up with you in Auslan or in writing (let us know which you prefer) about the issue and what you would like to happen.
- We look into it fairly, keep you updated, and aim to resolve it within 21 days or sooner.
- We explain the outcome to you.
We keep your complaint private and share it only with people who need to know to fix it, or where the law requires.
Independent complaints
If you are not happy with the outcome, you can contact an independent body.
NDIS supports: NDIS Quality and Safeguards Commission, 1800 035 544, or make a complaint online.
You can contact the NDIS Commission without complaining to Deaf Chef Ross first.
Privacy: Office of the Australian Information Commissioner (OAIC), 1300 363 992, or make a privacy complaint.
For privacy complaints, please contact Deaf Chef Ross first. You can complain to the OAIC if you are unhappy with our response or have not received a response within 30 days.
Emergencies
If someone is in danger, please do not use the feedback form. Call 000.
Contact us or fill in a feedback form:
NDIS Code of Conduct
It is OK to complain or share feedback.
You can ask a family member, friend or advocate to help you understand your rights or make a complaint.
Helpful information and Auslan resources