FAQs

FAQ
FAQ mobile

We prefer to communicate in our first language, which is Auslan. If you do not have Auslan skills, we can try and communicate with you as visual as possible. It depends on the program you choose. If it requires communication, we may need to appoint an Auslan interpreter.

If you are not deaf and you can sign Auslan, you are more than welcome to do a program with us.

Auslan video

No, you can pay out of your pocket or use a funding source.

Auslan video

Yes, for the Learn to Cook program especially on video conferencing.

This is because we cannot help you with using a knife. If anything happens in your kitchen during the program eg. you cut yourself or have an accident, the support person can help you.

The support person can work with us and help us guide you using the cooking equipment.

Auslan video

The support person can be someone in your house or accommodation to help us guide you in your program.

The support person must be over 18 and responsible.

They can be a:

  • Parent
  • Housemate
  • Family member
  • Support worker

Their role is to:

  • Help us guide you
  • Hold the camera
  • Remind you the tasks
  • Help you in an emergency

It will be helpful if they have Auslan skills. If not, we can appoint an Auslan interpreter.

Auslan video

We prefer ages 13 and up.

Auslan video

We charge for the services we provide you with. They are:

  • Planning
  • Delivery
  • Review
  • Resource development
  • Administration
  • 2 hours extra time¬† just in case.

Auslan video

Since the coronavirus pandemic (COVID-19) we have changed the services to deliver via video calls. We can use:

  • Zoom
  • Skype
  • Google hangout
  • FaceTime

We prefer that you use portable devices with large screens ie. a laptop or tablet. Mobile phone screens are too small for you to see us and for screen-sharing.

Auslan video

Choose a program on our home page and follow the instructions after the introduction.

Auslan video

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Get in touch with us

Would you like more information about the programs? Just talk to us!