Terms of Service

The Terms of Service is an agreement between you and Deaf Chef Ross

You: The Client (also the Participant)

Provider: Deaf Chef Ross

A Service Agreement is required by NDIS to provide services, and to claim payment of services.

• Deaf Chef Ross will provide services as per your NDIS Plan to support your goals.
• Deaf Chef Ross will respect your choices and independence.

You have the right to:

• Be treated with respect and dignity
• Make your own choices about supports
• Be involved in decisions about your plan
• Choose who supports you (family, worker, advocate)
• Have your privacy protected
• See your own information if you ask
• Change providers if you want

What you agree to do:

• Treat staff and others with respect
• Work cooperatively with Deaf Chef Ross
• Let us know about important changes such as a new email address or new phone number
• Use your NDIS funds responsibly
• Pay for services if your NDIS funding runs out
• Comply with our policies: https://deafchefross.com/faqs/#policies
• Let us know ASAP if you can’t attend an appointment
• Give us notice if we need to stop providing services

What we agree to do:

• Respect your choices and decisions
• Work with you toward your goals
• Communicate clearly and honestly
• Follow NDIS rules, policies and procedures
• Keep your information private
• Invoice you correctly for services
• Have the appropriate insurances
• Not charge you if you cancel an appointment with at least two (2) business days’ notice

• If you are Plan-managed, we send invoices to your Plan Manager
• If you are Self-managed, we send invoices to you

If you don’t have NDIS funding, we send invoice to you for payment.

Cancelling an appointment:

If you want to cancel an appointment with Deaf Chef Ross, you must cancel at least two full business days before your appointment.

For example, if your appointment is on 2pm Thursday, you must cancel by 2pm Tuesday.

Weekend days are not included as business days. For example, if your appointment is 10am Monday you must let us know before 10am on the Thursday before.

If you give DCR less than two business days’ notice of cancellation, you will still have to pay for the cancelled appointment in full.

Rescheduling (changing an appointment):

If you wish to change your appoint time on the same day we may be able to do so, but this depends on Deaf Chef Ross’ appointments for that day.

If we are able to do so we will need to charge you a minimum of one hour extra.

If you ask to have your appointment with us rescheduled on the same day we may be able to do this, depending on our schedule for the day.

For example, if your appointment was at 2pm and you notify us that morning you need to change it to 3pm, we may be able to, but you will be billed starting at 2pm.

If you are late:

We will wait up to 30 minutes for you.

If you have not arrived after 30 minutes, your appointment will be cancelled and you will be charged the amount in full.

Any changes must be agreed upon by you and Deaf Chef Ross.

These must be put in writing, then signed and dated by both.

If you are unhappy with the service, there are three (3) options for you:

1. You can talk to Deaf Chef Ross 
2. You can make a complaint in writing on Deaf Chef Ross
   website: Complaint & Feedback Form
3. You can contact the NDIS or an advocate.
   More information: Complaints Policy

You will not be treated badly for making a complaint.

We would love to receive positive feedback too!

You can authorise another person to act and sign on your behalf. This might be an advocate or a family member. It must be someone you trust.

Parents or Guardians will sign if you are under 18 years of age.

The participant and the person you have nominated to act on your behalf, agree you have:

1. Read and understand the Service Agreement document
2. Have signed this Service Agreement voluntarily.

Signing the agreement means you have:

• Read and understood the Service Agreement Document
• Signed this Service Agreement voluntarily

Thank you for working with us!