Service Agreement

Who is this agreement between?

You: The Client (the Participant)

Provider: Deaf Chef Ross

Deaf Chef Ross requires a service agreement before booked services begin. It records the services, rights and responsibilities, fees and arrangements you agree to.

What does this agreement do?

• Deaf Chef Ross provides agreed food and cooking education, accessible Auslan explanations and visual learning resources to support your individual goals.

  For NDIS participants, services must meet the participant’s funding arrangements and current NDIS rules.

• If you are a private client, we will provide services to support your stated goals.
• Deaf Chef Ross will respect your choices and independence.

Your Rights

You have the right to:

• Be treated with respect and dignity
• Make your own choices about supports
• Be involved in decisions about your plan
• Choose a family member, support worker or advocate to be involved in your sessions or discussions, if you wish
• Have your privacy protected
• See your personal information we store, if you ask
• Change providers if you want

Responsibilities of the client

What you agree to do:

• Complete all forms, and advise us of any medical conditions, allergies, food intolerances, and food-medicine interactions you may have.
• Check with your doctor or health care practitioner before beginning a new diet.
• Treat staff and others with respect
• Work cooperatively with Deaf Chef Ross
• Let us know about important changes such as a new email address or new phone number
• Use your NDIS funds responsibly
• Tell Deaf Chef Ross as soon as possible if your NDIS funding changes or becomes unavailable.
• Any privately funded services must be discussed and agreed to before they are provided.
• Comply with our policies: https://deafchefross.com/faqs/#policies
• Let us know ASAP if you can’t attend an appointment
• Give us notice if we need to stop providing services

Responsibilities of the Provider Deaf Chef Ross

What we agree to do:

• Respect your choices and decisions
• Work with you toward your goals
• Communicate clearly and honestly
• Follow NDIS rules, policies and procedures
• Keep your information private
• Invoice you correctly for services
• Have the appropriate insurances
• Not charge you if you cancel an appointment with at least two (2) business days’ notice

Deaf Chef Ross respects your dignity and right to privacy. Please read our PRIVACY POLICY. By signing this agreement, you consent to our use of your information to provide services to you.

Each participant has a right to supports free from violence, abuse, neglect, exploitation or discrimination. An independent advocate is available to you through DEAF VICTORIA, who provides advocacy for the deaf and hard of hearing communities in Victoria.

Deaf Chef Ross provides food and cooking education. This does not replace advice from your doctor, dietitian, or other health care professional. Please be sure to check with your doctor or health care practitioner before beginning a new diet.

How Payments work

• If you are Plan-managed, we send invoices to your Plan Manager.
• If you are Self-managed, we send invoices to you.

If you don’t have NDIS funding, we send an invoice to you for payment.

Cancelling or changing an appointment

Cancelling an appointment

Please give at least two business days’ notice.

Contact admin@deafchefross.com as soon as possible.

We will confirm your appointment’s notice deadline, including public holidays.

We do not charge a cancellation fee when you give the required notice.

Short-notice cancellations

A fee may apply for less than two business days’ notice or if you miss an appointment, subject to your agreed service arrangements and applicable law.

Any fee will be explained before you agree to services.

For NDIS-funded services, cancellation charges are not automatic.

The relevant support item must permit the claim, and all applicable NDIS conditions must be met.

A service agreement alone does not make a charge claimable.

Changing an appointment

Please contact Ross as soon as possible.

We may be able to reschedule to a different time depending on availability.

We will explain and agree on any proposed charge before you accept the change.

NDIS claims must also meet applicable rules.

If you are late

Please let Ross know. We will wait up to 30 minutes.

If you have not arrived or contacted us, the session may be treated as a missed appointment.

Any charge is subject to the cancellation conditions above.

Changes to your Service Agreement

Any changes must be agreed upon by you and Deaf Chef Ross.

These must be put in writing, then signed and dated by both.

Ending the Service Agreement

You can ask to end this agreement at any time by contacting Deaf Chef Ross in writing.

We will confirm the end date and discuss any outstanding appointments or payments.

Any cancellation charges must follow the agreed cancellation conditions and applicable NDIS rules.

Deaf Chef Ross may also end the agreement by providing reasonable written notice, except where an earlier ending is necessary for safety or legal reasons.

Complaints and Feedback

If you are unhappy with the service, there are three (3) options for you:

1. You can talk to Deaf Chef Ross.
2. You can make a complaint in writing on the Deaf Chef Ross website: Complaints and Feedback Form.
3. You can contact the NDIS or an advocate.

More information: Complaints and Feedback.

You will not be treated badly for making a complaint.

We would appreciate positive feedback too!

Authorisation for the Service Agreement

You can sign your own Service Agreement.

You may ask a family member, friend, support worker or advocate to help you understand the agreement.

If another person needs to sign on your behalf, they must have the legal authority to do so.

This may include a legally authorised plan nominee, guardian, administrator or attorney.

Their authority must cover the relevant parts of the agreement.

Deaf Chef Ross may ask for evidence of this authority before accepting their signature.

Signing the Agreement

Signing the agreement means you have:

• Read and understood the Service Agreement Document and Deaf Chef Ross Policies.

• Signed this Service Agreement voluntarily.