Let’s get ready for your video session.

💬

Choose how we connect

Zoom

FaceTime

Google Meet

💻

What you need

• Computer/Laptop/Tablet
• Fast internet connection
• Mobile phone for taking photos

Notes:

• a mobile phone screen size may be too small for the appointment.
• you may need a portable device if you are in the kitchen

💡

Get your space ready

• Make sure your portable device (laptop or tablet) is fully charged or plugged in.
• Make sure there are no bright light behind you.

👋

During your session

• Do not move the device around often.
• Use your phone camera to take photos for us.
• Don’t answer calls or texts unless it is an emergency (let us know if you are expecting one).
• Stay focused in your program until it is finished.

📶

When the picture is unclear

The common issues for video calls are:

• freezing movements
• frozen images
• blurry images
• delays
• drop-offs and disconnections
• weak reception

The issues may be:

• weather conditions
• internet connection
• video call program
• devices

It may improve the video quality if other wireless devices ie. mobile phones and smart TVs are switched off during the video call.

If you live in a shared house, members may be using the internet heavily (downloading videos or playing a game). Ask them to pause so you can assess the internet.

🔄

Let’s reconnect

1. Wave to the camera to show there is an issue
2. Use chat box to type conversations
3. Disconnect and reconnect the video call
4. Restart your device and try again

Checking for issues:

• Check the modem is responsive
• Turn off other wireless devices connected to the modem
• Reconnect the video call and try again
• Use another software if issues continue

📅

If we need to reschedule

• If a video call is cancelled due to technical issues, the appointment may have to be rescheduled to the next available time.

• We’ll discuss rescheduling and any proposed fee with you. Any NDIS claim must meet the applicable funding and claiming rules.