DEAF CHEF ROSS
Privacy Policy
Last updated: 2 November 2026
1. Your Privacy Matters
Deaf Chef Ross respects your privacy and is committed to protecting your personal information.
We aim to handle information carefully, respectfully and in accordance with applicable Australian privacy laws. Deaf Chef Ross follows the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act).
This policy explains what information we collect, why we collect it, how we use it and how you can contact us about your privacy.
2. Information We May Collect
Depending on the services you request, we may collect:
- Your name and contact details
- Your preferred communication method, including Auslan
- Information about your cooking skills, learning goals and support needs.
- Relevant disability, dietary, allergy or health information that you choose to provide
- Contact details for authorised support workers, family members or support coordinators
- Booking, service agreement, invoice and payment records
- Information you provide through website forms, emails or online appointments
- Where relevant, we may also collect your date of birth, emergency contact details, NDIS number and plan information, plan-manager details, and your signature and recorded service agreements.
We aim to collect only information reasonably needed to provide our services.
3. Why We Collect Information
We use personal information to:
- Respond to enquiries and arrange appointments
- Understand your individual learning and communication needs
- Plan and deliver personalised food and cooking coaching
- Develop accessible learning resources
- Communicate with people you have authorised to support you
- Prepare service agreements, invoices and business records
- Meet applicable legal and administrative requirements
4. Sensitive Information
Some clients may share information about disability, health conditions, dietary requirements or personal circumstances.
We recognise that this information may be sensitive.
We will handle sensitive information with additional care and obtain consent where required.
You do not need to share information that is unrelated to the services you request.
5. How Information Is Stored
Deaf Chef Ross uses electronic systems to manage enquiries, appointments, client information, documents and invoicing.
These may include Google Workspace, Calendly, Halaxy, Xero and website forms.
Client cooking goals, session notes and progress records are managed in Halaxy. Relevant client documents may also be stored in Google Workspace.
We take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure.
We keep information only as long as reasonably needed or legally required. NDIS claim and related support records are generally kept for at least seven years from the claim date. Some records may need to be kept longer. We securely delete or de-identify information when it is no longer needed.
We will assess and respond to suspected data breaches promptly. Where notification is required under the Notifiable Data Breaches scheme, we will promptly notify affected people and the Office of the Australian Information Commissioner.
6. Sharing Information
We do not sell clients' personal information.
We may share relevant information:
- With support workers, family members or support coordinators where authorised or otherwise legally permitted
- With service providers that help us operate our business
- Where disclosure is required or authorised by law
We aim to share only the information necessary for the relevant purpose.
7. Online Appointments and Communication
Online appointments may use videoconferencing and booking services.
We aim to respect clients' communication preferences and accessibility needs.
We do not record our Zoom coaching sessions.
We obtain consent before using identifiable client photographs or videos publicly. Any proposed use of client testimonials will be explained and appropriate consent sought.
8. Website Forms and Cookies
Our website uses Google Analytics to help us understand website visits and improve the website. It may collect information about pages visited, browser and device details, approximate location and how visitors use the website.
Our website may use forms, cookies and third-party services to support enquiries, bookings and website operation.
You can manage many cookies through your browser settings. Disabling some cookies may affect website functions.
These services may process information in accordance with their own privacy policies.
Some of the online services we use may store or process personal information outside Australia, including in the United States. For example, Calendly states that personal information may be transferred to, processed and stored in the United States or another jurisdiction. The location depends on the provider, service and settings used. Contact us if you would like more information about the services handling your information.
9. Accessing or Correcting Your Information
You may contact Deaf Chef Ross to:
- Ask what personal information we hold about you
- Request access to your information
- Request corrections to inaccurate information
- Ask questions about how your information is handled
We will respond within a reasonable time, subject to applicable legal requirements.
10. Privacy Questions or Complaints
If you have queries or concerns about your privacy, please contact us.
Deaf Chef Ross
Email: admin@deafchefross.com
Website: https://deafchefross.com/contact/
Please explain your concern and how you would like us to contact you. We will review the matter, contact you if we need more information, and explain our response and any proposed next steps as reasonably practicable.
If you are unhappy with our response, or have not received a response within 30 days, you may be able to make a privacy complaint to the Office of the Australian Information Commissioner (OAIC).
For more information, visit:
11. Changes to This Policy
We may update this policy when our services, systems or legal obligations change.
The latest version will be available on our website.