Service Access

Who can access services


Information about the programs

Terms of Service

For the Service Agreement

Policies and Procedures


Late or cancelling appointments

Your Privacy

Your data and files


Rules for behaviour & respect

Video Calls

Instructions for video calls

Complaint Management

Making a complaint

Risk Management

How the risks are managed

Incident Management

Reporting an incident

Human Resources

Staffing and Employees

Business Operations

How the services are managed

Documents & Forms

For services and programs